Thainstone Events confirms that we will comply with the provisions of the GDPR and the Data Protection Act 2018 when processing personal data about our customers and site visitors.
Thainstone Events is the data controller. Our associated company, Porterhouse Steakhouse & Coffee Bar and co-operative parent society ANM Group may also process personal data about you as required.
We are committed to protecting the privacy of our website users and those who consent to receive marketing emails from us. This document explains how your personal data is processed within the business in accordance with the GDPR and Data Protection Act 2018.
Personal data we collect
We may collect the following information from our website users.
- Your visits and use of our website
- IP address
- browser type
- referral source
- length of visit
- number of page views
We additionally collect the following from those who subscribe to email marketing.
- Email address
- Your consent to receive marketing emails
The legal basis for the processing
You have consented to receive marketing information from us and can remove this at any time. We also collect data which is received from other sources and collected automatically.
Data that is given to us by you
Thainstone Events will collect your data in a number of ways, for example:
- when you contact us through the Website, by telephone, post, e-mail or through any other means
- when you complete surveys that we use for research purposes (although you are not obliged to respond to them)
- when you enter a competition or promotion through a social media channel
- when you elect to receive marketing communications from us
- when you use our services
Data that is received from third parties
Thainstone Events will receive data about you from the following third parties:
- Google Analytics
- Facebook Pixel
- Google Adwords
Data that is received from publicly available third parties’ sources
We will receive data about you from the following publicly available third-party sources:
- Social media
- Government bodies
Data that is collected automatically
To the extent that you access the website, we will collect your data automatically, for example:
- we automatically collect some information about your visit to the website. This information helps us to make improvements to website content and navigation, and includes your IP address, the date, times and frequency with which you access the website and the way you use and interact with its content.
- we will collect your data automatically via cookies, in line with the cookie settings on your browser. For more information about cookies, and how we use them on the website, see the section below, headed ‘Cookies’.
Our use of data
Any or all of the above data may be required by us from time to time in order to provide you with the best possible service and experience when using our website. Specifically, data may be used by us for the following reasons:
- internal record keeping
- improvement of our products/services
- to keep our customers informed on upcoming events, promotions, sales…etc. via a newsletter or other Thainstone Events marketing materials
- contact for market research purposes which may be done using email, telephone, fax or mail. Such information may be used to customise or update the website
We may use your data for the above purposes if we deem it necessary to do so for our legitimate interests. If you are not satisfied with this, you have the right to object in certain circumstances (see the section headed ‘Your rights’ below).
For the delivery of direct marketing to you via e-mail, we’ll need your consent, whether via an opt-in or soft-opt-in:
- soft opt-in consent is a specific type of consent which applies when you have previously engaged with us (for example, you contact us to ask us for more details about a particular product/service, and we are marketing similar products/services). Under “soft opt-in” consent, we will take your consent as given unless you opt-out.
- for other types of e-marketing, we are required to obtain your explicit consent; that is, you need to take positive and affirmative action when consenting by, for example, checking a tick box that we’ll provide.
- if you are not satisfied about our approach to marketing, you have the right to withdraw consent at any time. To find out how to withdraw your consent, see the section headed ‘Your rights’ below.
We may use your data to show you Thainstone Events adverts and other content on other websites. If you do not want us to use your data to show you Thainstone Events adverts and other content on other websites, please turn off the relevant cookies (please refer to the section headed ‘Cookies’ below).
Who we share data with
We may share your data with the following groups of people for the following reasons:
- any of our group companies or affiliates – Porterhouse Steakhouse & Coffee Bar is a sub-division of Thainstone Events, as such the information is shared across Thainstone Events employees and relevant parties. Thainstone Events is a division of the co-operative parent society ANM Group, as such, information could be shared within the group database and employees if necessary.;
- our employees, agents and/or professional advisors – information is shared with employees across our group to deliver product and services to high standards.;
- third party service providers who provide services to us which require the processing of personal data – Information such as booking a table is shared with our third-party booking system Resdiary. To review the data they store and the privacy policies in place, please visit https://sales.resdiary.com/privacy-statement/;
- third-party payment providers who process payments made over the website – to enable third party payment providers to process user payments and refunds.;
Keeping data secure
We will use technical and organisational measures to safeguard your data, for example:
- access to your account is controlled by a password and a user name that is unique.
- we store your data on secure servers.
Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your data, please let us know immediately by contacting us via this e-mail address: email@example.com.
If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.
Even if we delete your data, it may persist on backup or archival media for legal, tax or regulatory purposes.
- You have the following rights in relation to your data:
- Right to access – the right to request (i) copies of the information we hold about you at any time, or (ii) that we modify, update or delete such information. If we provide you with access to the information, we hold about you, we will not charge you for this, unless your request is “manifestly unfounded or excessive.” Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why.
- Right to correct – the right to have your Data rectified if it is inaccurate or incomplete.
- Right to erase – the right to request that we delete or remove your Data from our systems.
- Right to restrict our use of your data – the right to “block” us from using your data or limit the way in which we can use it.
- Right to data portability – the right to request that we move, copy or transfer your data.
- Right to object – the right to object to our use of your Data including where we use it for our legitimate interests.
To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your Data (where consent is our legal basis for processing your data), please contact us via this e-mail address: firstname.lastname@example.org.
If you are not satisfied with the way a complaint you make in relation to your Data is handled by us, you may be able to refer your complaint to the relevant data protection authority. For the UK, this is the Information Commissioner’s Office (ICO). The ICO’s contact details can be found on their website at https://ico.org.uk/.
It is important that the Data we hold about you is accurate and current. Please keep us informed if your Data changes during the period for which we hold it.
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